hotel reception courses

From Compliance, Posters, Artwork to a wide selection of Resources. You will receive lifetime access to the training modules. We know that more and more people are using the web whilst they are on the move, so we have designed this Hotel Reception Level 4 Advanced Course to be fully compatible across tablet and smartphone devices. Provides training in Office Administrative and Reception Front Office Skills. If you don’t get this email please check your junk folder, failing that please contact us for further assistance. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position. Get an understanding of the basic daily administrative tasks. Introduction to Hotel Reception Diploma This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. Enroll Now. As you progress through this module you will develop your hotel knowledge and understanding, covering topics such as hotel rating systems and room types. ICSE Hotel Reception Skills (incl. (function() { Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques. This module covers telephone etiquette and what you should and should not do. You can either use your Visa, MasterCard ,American Express, Solo cards or PayPal account to pay for the online course. Prospective students searching for Online Receptionist Courses and Classes Information found the articles, information, and resources on this page helpful. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Hotel Reception course will set you up with a solid foundation to become a confident Hotel receptionist and develop more advanced skills. Get to grips with communication skills. Do you want to find yourself in an exciting career where you meet new people from around the world? Identify with the importance of customer service. Reception and Housekeeping Services within the Hotel Industry. This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. The final module of the training will focus on the check-out process and how you can ensure that guests leave the hotel with a positive impression of the hotel. This course is compatible with all modern devices and browsers. The course will take you around ten hours to … We’re offering you an online Hotel Reception Level 4 Course for just £24.00, saving you over 92% off the original price of £299.99. It is a high paying career opportunity. The course will take you around ten hours to complete. You would like to start a career in a prestigious hotel but do not know where to start? Hotel Receptionist and Opera PMS Training – Online To have a successful career as a hotel receptionist, you must be approachable, friendly and helpful. Know any legal issues relating to your position as well as the future for the hotel receptionist. English For Tourism-Hotel Réception And Front Desk-Course Assessment; Learning Outcomes. The Level 1 qualification cover an introduction to the hospitality and catering industry, safety at work, customer service in the hospitality and catering industry, introduction to equipment used in reception, providing information to guests, storing and handling guest property. Course Duration. Explore management within the hotel and hospitality industry, including a study tour to visit a range of accommodation properties and hospitality venues, learning what is on offer in New Zealand. Understand the need for a good quality property management system and how to use OPERA and so much more. Hotel management courses cover all there is to know about the administrative side of the industry! This site uses Akismet to reduce spam. Hurry! Hotel Reception Courses -Requirements. We know that an increasing number of people are using the web on the move, so this course is fully functional across tablets and smartphone devices. Receptionist part-time evening course at IBAT College Dublin, Ireland. Simply create an account to purchase your courses and start your training. Study for a Diploma course in Front Office Management. In this course you will learn the following: There are numerous benefits to completing this Hotel Reception Diploma to give you that added advantage over other applicants when applying for a position. Each module takes between 30 and 90 minutes on average to study. Search no more… With over 90% of our students finding employment after course completion, Reception Academy is your perfect choice. Learn the different types of guests, tips on how to deal with them and so much more. You can study the course any time you like. Do you have a passion for customer service? The online Hotel Reception Level 3 Course requires 80 hours to complete the course in full. Choose a new career as Hotel receptionnist . Tag Archives: reception in hotel Receptionist Courses 101 – Telephone Manners. This programme aims to upskill employees who are currently employed in a hospitality reception role. Redirect me to my region. COURSE DESCRIPTION English is the main language of international communication and is essential for people working in the tourist industry This course introduces the English vocabulary necessary for working at a hotel reception or front desk. From time to time you will be faced with unhappy guests. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style. Anyone who has an interest in gaining a greater understanding of this subject is encouraged to take the course. Introduction to Hotel Reception DiplomaThis course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. Course Outline. Our Hotel Reception Advanced course has been designed so it is fully compatible with the latest technology, meaning you can study your online course across many popular devices. If you want to work in the industry or want to gain more in depth knowledge about working in hotel reception, order today’s deal for just £24. } If you don’t pass the test first time you will get a second opportunity to take the test again after further study. Our courses are accredited by the highly regarded Institute of Hospitality. As previously mentioned your payment is totally secure. It can be vital that you just use experienced demeanor and attitude when communicating with shoppers. The Hotel Reception & Reservation is one of our most popular training courses and is perfect for those individuals who want to start a new career path as a hotel receptionist, as well as established professionals who want to test their existing abilities and learn the latest techniques. To learn about different training options for hotel reception jobs, To understand the career opportunities available in hotel reception, To know what you need to be a success in hotel reception, To find out what you can expect throughout this course, To learn about the most common tasks for hotel receptionists, To learn about the guest services a hotel receptionist is responsible for, To learn about the fundamentals of customer service, To learn about the importance of empathy for travellers, To understand more about communicating with customers at the desk, To learn how important a first impression is for a customer, To learn about the fundamentals of communication, To understand how verbal skills play a role in hotel reception, To understand how non-verbal communication skills play a role in hotel reception, To understand the importance of written communication skills in the workplace, To understand the fundamentals of telephone etiquette, To understand why telephone etiquette is important in a hotel, To learn about the dos of telephone etiquette, To learn about the don'ts of telephone etiquette, To explore some common types of difficult hotel guests, To learn some tips that will help in dealing with difficult guests, To understand how to put these tips into practice, To learn about the administrative skills, interests, and qualities needed as a hotel receptionist, To learn about the main duties, clerical, and technical skills required for hotel reception work, To understand the importance of good communication and organisational abilities, To know how to prioritise, multitask, and problem solve easily, To understand the importance of key skills and computer programs for receptionists, To explain the need for a property management system in hotel reception work, To be introduced to the OPERA Property Management System program (PMS), To become comfortable with the basic functions of the OPERA PMS, To understand the concept of branding and how it applies to the hospitality industry, To explain the value of establishing a standard and what is expected from a branded hotel, To determine the importance and impact of standards in the industry, To understand what a star rating is and how it is applied to any hotel, To learn about the importance of teamwork, To learn about the key characteristics of a team player, To learn how to work with maintenance and housekeeping, To explore different safety topics that apply to the workplace, To explore different security topics that apply to the workplace, To understand the hotel receptionist's role in maintaining a safe and secure environment, To learn about selling and marketing hotel services as a receptionist, To differentiate between upselling and cross-selling approaches, To understand the benefits of reception upselling and cross-selling products and services, To know some basic hotel sales techniques and when to apply them, To learn what it means to dress for professionalism, To understand how to dress for an interview, To learn about choosing appropriate clothing for work, To understand how stress applies to the role of the hotel receptionist, To discover ways to keep stress under control, To understand why it is important to control stress in the workplace, To explain the importance of adhering to codes, laws, and regulations in hospitality, To understand the rules of disclosure pertaining to business and domain names, To explain fire safety regulations and how to adhere, To know the importance of the Credit Card Order within the Data Protection Act, To understand the role of the hotel receptionist, To explore the history of the hotel receptionist, To explore the basic requirements of becoming a hotel receptionist, To explore continuing education and training for hotel receptionists. Introduction to Hotel Reception Diploma This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. window.mc4wp.listeners.push( These courses, along with the latest in restaurant and hotel management software, will equip you with targeted skills to stay on top of financial and business practices and oversee an establishment. Online courses. Advanced Hotel reception & Applications is a course run by Crumlin College of Further Education (CDETB), Dublin. Students will learn how to approach a client and manage accommodations, personnel, services, and an establishment. Online hotel courses can help you get a job as a hotel manager. Free Hospitality Courses. Hotel training course unique in Quebec. Understand how to handle difficult guests. It is up to you how long you take, you can study full or part time, based on your availability and current job status. The questions will be on a range of topics found within the modules. ... * The College reserves the right to substitute certain courses. Overall, this course is an excellent foundation on which to build your knowledge and skills, as well as giving you the know-how that you need to succeed as a professional hotel receptionist. Learn how to deal with local and international currencies. Frontline Reception Training I This course is designed to upskill receptionists and frontline personnel to be highly professional. This gives you the ability to go back and check up on things you are unsure of at any time. If you want to work in the industry or fancy learning something new, order today’s deal and get started on your learning today with Course Pride. In fact, anyone who may need to tackle some of the front of house tasks can benefit from this particular course. On completion of the course you will be awarded a certificate. We use the latest ssl encryption for all transactions. Be the best that you can be at your profession. https://www.thetrainingterminal.com/the-hotel-receptionist/. We combine theory with real life practice to ensure our graduates have the skills employers are looking for. } Learn the standard procedures relating to hotel receptions. forms: { Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times. Thousands of people visit this blog daily to get free & […] This certificate can be verified online at: https://uk.trustpilot.com/review/newskillsacademy.co.uk, Module 01: An Overview of Hotel Reception, Module 02 : Hotel Reception Standard Procedures, Module 03 : Customer Service in Hotel Reception, Module 04 : Communication Skills Required for Hotel Reception, Module 05 : Telephone Handling in a Hotel, Module 06 : How to Handle Difficult Hotel Guests, Module 07 : Administrative Skills as a Hotel Receptionist, Module 09 : Brand Standards in the Hospitality World, Module 10 : Being a Team Player: Working with Other Hotel Departments, Module 11 : Safety and Security in the Hotel, Module 12 : Sales and Marketing as a Hotel Receptionist, Module 13 : Dressing the Part: Creating the Professional Look in Hospitality, Module 14 : Keeping Stress Under Control on the Job, Module 16: The Future for Hotel Receptionists, Your information is important to us. There are no time limits for this course. The fourth module of the course will guide you through the booking process in detail, teaching you the entire process from welcoming guests and checking them into responding to special requests, taking payments and managing the check-out process. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! 5.0 (1) Reception Academy. We will make sure that, during this 5 day practical training course, you learn relevant techniques that will, ultimately, help you find rewarding employment in high standard Hotels. We use Paypal for all payments on the site. Hotel Reception Training – An Overview. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and … Sue Bakir General Manager of The Hotel School. Learn how to manage a hotel with the Hotel Management Technique program and work in an international environment! Once you have completed your test you can log in to your account and download / print your certificate any time you need it. The Certificate of Hotel Reception and Administration is a comprehensive online professional development course that will prepare you for reception roles in … Hotel Reception course Accredited By Qualified Professionals There are no academic entry requirements for this Hotel Reception course, and it is open to students of all academic backgrounds. Once you have completed all of the modules there is a 30 (multiple choice) question test. The course will take you around ten hours to complete. If you want to become a hotel receptionist the Hotel Receptionist course bundle is the perfect choice. on: function(evt, cb) { Hotel Receptionist & Opera PMS. callback: cb The test, like the course, is online and can be taken a time and location of your choosing. Study at your own pace and where you are most comfortable. To successfully complete this course, a student must: Have access to the internet and the necessary technical skills to navigate the online learning resources The hospitality industry is one of the world’s strongest, wealthiest and most resilient. We've noticed this is not your region. With this in mind, in order to be successful at providing the very best service to your customers, you are going to need to have a good level of communication, of customer service and of organisation too. Enroll in our Hotel Receptionist & Opera PMS Training Course with Certification for improving your technical & managerial skills. Of course, there is a good chance that this will come naturally to you, but what if you need a little helping hand in order to be the very best that you can be? Just as there will always be explosive demand for high quality hotel services, there will likewise be equally strong demand for qualified and competent hotel managers. We offer a range of unique, practical courses created in collaboration with our partner companies. { } If you want to become a hotel receptionist the Hotel Receptionist course bundle is the perfect choice. The Hotel Reception Level 3 Course is studied online, meaning you can study in your own time, at your own pace, on your own schedule. Simply create an account to purchase your courses and start your training upskill receptionists and frontline to! Services to your guests and the benefits of upselling, along with how to take the course get second! Benefits of upselling, along with organisational skills and knowledge you need to tackle some the., services, and an establishment upskill receptionists and frontline personnel to be highly professional as soon as your has... As one of the basic daily administrative tasks are currently employed in a hotel receptionist involves so much.. 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